Customer information
Delivery, returns and bottle policies
These website summaries explain the normal order process. The Springora team will confirm the commercial terms that apply to each accepted order or supply agreement.
Order confirmation
A website or WhatsApp request is not a confirmed sale until Springora confirms product availability, quantity, delivery area, timing, price, applicable taxes and payment terms.
Delivery
Free delivery in Islamabad & Rawalpindi. Delivery charges apply outside these cities and are confirmed before your order is accepted.
- Delivery routes and timings depend on the confirmed service area and current schedule.
- The customer should provide an accessible delivery point and an available recipient.
- Corporate or recurring supply may be governed by a separate quotation, purchase order or written agreement.
Product concerns and returns
Do not consume a product if its seal appears damaged, the bottle appears tampered with, or its verification result is suspicious. Keep the bottle, cap, label, code and proof of purchase, and contact Springora promptly so the matter can be reviewed.
Refunds and replacements
Any refund, replacement or account adjustment is subject to review of the supplied product, order record and delivery circumstances. Products that have been opened, consumed or improperly stored may not qualify unless a verified quality issue is established.
19 L returnable bottles and deposits
- The bottle remains subject to the deposit or return terms confirmed with the customer.
- Empty bottles should be returned in serviceable condition during the agreed collection or next delivery.
- Lost, damaged, contaminated or non-Springora bottles may not qualify as a valid return.
- Deposit values and account adjustments are confirmed before the supply plan begins.
Contact
For delivery, return or product support, contact +92 336 5216903 or springoraofficial@gmail.com.
Last updated: 1 September 2026